Due to the global health crisis our customer service hours have been adjusted to Monday through Friday 7am-1pm PST.
Please be assured that we are working closely with our delivery partners and taking all necessary precautions to ensure the health and safety of our customers and our team members. Thank you for your patience and be safe and healthy!
We ship all orders less than 10 lbs expedited ground freight. Receive free freight (continental USA) on orders over $39 with use of code. Otherwise, orders less than 1 lb for a flat rate of $4.95 and $8.95 for orders greater than 1 lb. Delivery times may vary based on delivery zip code. Orders greater than 10 lbs will be shipped ground and may exceed 3-days. Delivery times do not include processing time. Cannot be combined with other offers and additional restrictions may apply.
My daughter usually needs a wide width. I read the answer concerning sizing and would go up a half size, but if this doesn't work can the shoes be returned so long as they are in out of the box condition?
You are welcome to make a return within 30 days as long as the item is in new condition. This excludes any sale items, and all tights or undergarments that have been opened. We no longer process exchanges through the mail. You will need to return the item for a refund, and place a new order online or over the phone. Please be sure to fill out the return slip on the back of your invoice to let us know what you are returning. If you do not have the original invoice please print off your email confirmation and simply write the information on there. You can also use a blank piece of paper and write the order number, your contact information, and what you are returning. All returns are customer paid, but we now offer a prepaid label on our website. If you use our label $5.95 will be deducted from your refund. Contact customer service with any additional questions. - DDS Customer Service (12/11/2015)
It is recommended to order your street shoe size as an adult, but I worry about it not fitting. Dance shoes tend to run smaller. Should I order a bigger size to be on the safe side?
This shoe generally fits the same as street shoe size. If you have a wide foot, go up a half size. Please contact our customer service department at 1-800-328-7107 for further sizing information. - DDS Customer Service (02/25/2015)
This shoe generally fits true to street shoe size. If you have a wide foot, I suggest going up a half size. For further sizing information, please contact our customer service department at 1-800-328-7107. - DDS Customer Service (02/26/2015)
What is the material that the toe and heal surfaces are made of? Compared to suede and tap bottoms,
This item has a smooth leather sole. It depends on which floor you are using to determine how slippery they would be. - DDS Customer Service (03/07/2013)
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